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Values, Culture, Leadership & Change
Learn how values can be measured, your leadership can be assessed, your culture can be changed and your vision, mission and purpose consciously shaped around shared positive values. Understand how limiting values and non-alignment between your actual values and those you aspire to can hold you and your organisation back. This session will provide an invaluable framework for your leadership.
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Motivational Theory
Understand what motivates people; it’s more than money
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Innovation Leadership
Innovation processes can be very powerful as disciplined tools for managing attention and integrating learning. Are you a Creator, Implementer, Stabiliser or Navigatorand who do you need to complement your team?
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Amaze Your Customers
If there’s anything this recession has delivered its customers willing to walk when they’re not happy! Learn how to amaze your customers and keep them. You’ll hear a psychologist’s view on this complex subject.
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Mind the Gap - Understanding Different Generations
Understanding how different generations see things, what motivates them and how their values differ from your is invaluable in leading business. Each generation is influenced by the first ten years of their lives. Theirs were different to yours. Understanding the Generational Gap will help you connect with your employees, your clients or your suppliers.
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Creating Devoted Customers
Earning devoted customers underpins your top line and boosts your bottom line! Hear proven methodologies to exceed customer expectations, develop committed, motivated and effective people, and maximise your bottom line. Andy’s workshop will provide practical ideas to help you improve your marketing, your sales and your customer care.
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Your Brand as your Value Proposition
A brand is not about purchases, it’s about a relationship; the latter drives the former. In developing a brand, there is a need for intense focus and sacrifice; the ability to express the emotional values you deliver to your customers in no more than three words. It only works when it all works.
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