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Expert Insight: sales

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Selling and Understanding Personality Types

Failure to adjust your sales technique to your prospect’s personality type is likely to lower your chances of successfully closing.

Learning to adjust to each as an individual.

Selling and Understanding Personality Types

Customer Care

Exceptional service remains the most effective and inexpensive way to lock in long-term customer loyalty and the profits. Your service could make or break your business depending on the importance you attach to it and the actions you’re prepared to take.

Customer Care

Creating Devoted Customers

Earning devoted customers underpins your top line and boosts your bottom line!  Hear proven methodologies to exceed customer expectations, develop committed, motivated and effective people, and maximise your bottom line. Andy’s workshop will provide practical ideas to help you improve your marketing, your sales and your customer care.

Creating Devoted Customers

Negotiate Better Deals

Vital skills to help get the deal you want. Includes a ‘Framework for Negotiating’.

Negotiate Better Deals

Partnership: Scoring your customer realtionships

We talk about partnering our customers, but how close is that partnership. Use this matrix to score the tangibles.

Partnership: Scoring your customer realtionships

Sales Plan and KPIs

Duncan Battishill has done some really good work with Mike John, Gold Forum. Here’s a framework that he uses that you may find useful.

Sales Plan and KPIs

Referrals

The most effective way to develop business is to give and receive referrals.

Referrals

Walking with Tigers

Walking with Tigers will show you how to improving sales, productivity, bigger profits and a greater sense of fulfilment is within your grasp. Frank provides insights into the key characteristics of top performance - persistence, integrity, confidence, focus, discipline. He will help you plan your road to success and achieving dramatic results.

Walking with Tigers

Making Your Sales Effort Pay

What is the purpose of today’s sales force? What are leading CEOs doing to ensure their sales forces sustain a competitive advantage? What core fundamentals must every sales force plan for? These are all questions that will be explored in this interactive session, which will provide you with practical ideas to help your sales force improve the quality of your sales opportunities, improve the win rate and close more business and create value in your client proposition. Whatever the sixe of your sales force there will be some easy to implement actions to share with your sales team

Making Your Sales Effort Pay

Key Account Management

Managing your key accounts is vital. How well does your company do this? Or are you losing business to competitors who are better at it? Phil Jesson’s workshop will give you great tools to manage your key accounts more effectively. He’ll show you who to focus on, how to serve them and what you can do to grow your sales with people who know you best and are often ignored!

Key Account Management

Sales Pricing

You’re grappling with commercial pricing pressures within your business.  This presentation addresses both the hard-edged, added value selling aspects and the perception and ‘mindset’ aspects of setting and maintaining prices in the market. You will have a clear understanding of where pricing policy fits within the marketing mix, how to identify your key propositions which support higher pricing, and, crucially, how to ensure that your management and sales teams believe in your pricing, not the customer’s propaganda.

Sales Pricing